Attach to Existing RITM Bot Refusal Transfer CD No Ticket Requested CMVPN Console Access CMVPN Decommission CMVPN Pre-Migration Planning Call CMVPN or Edge Report Request CPP Correction Full Phrase Cardiologs Locked Out Cardiologs Password Expired Cardiologs Password Stopped Working Citrix Installation Request Citrix Launch Failure Common Downloader Local Whitelist Block Common Downloader Login Failure Common Downloader Modality Software Defect Common Downloader Network Change Failure Common Downloader Profile Configuration Common Downloader SSH or Certificate Error Common Downloader Schedule Failure Common Downloader Transient Failure Create Unresolved INC Create Unresolved INC Second Create and Resolve INC Create and Resolve INC Alias Declined Incident After Troubleshooting Device Cloud CPP Service Separation Dynamic CPP Candidate Dynamic Service Candidate Edge Device Return Edge Firmware or Build Lookup Edge Network Detail Lookup Edge Password or SDT Redirect Edge Return Handoff Edge Will Not Boot Existing CMVPN Connection Change Existing INC Mutation Transfers Existing INC Mutation Transfers Second Existing RSN Role Change Existing VPN to CMVPN Migration Exposed Secret Transfer First CPP Miss Correction Handoff After Service Confirmation IAM Service Intent ICA File Self Service Inactive PRS Account Reactivation Invalid Then Corrected Status JIRA Out of Scope Laptop IT Redirect MR MRVU Modality Out of Scope New CMVPN Site Connection New CMVPN Site Survey New Cardiologs Account Self Service New Cardiologs First Password New Edge Provisioning New Intent After Terminal New PRS Account Self Service New RSN Account Request No OaaS for Non OaaS CPP No Write Before Approval OaaS Collected When Required OaaS Only When Backend Asks Offline Edge Router OneSpace Policy Redirect Outlook Out of Scope P1 Immediate Transfer P2 Immediate Transfer PIV Record Missing in PRS QA PRS Customer Visibility Failure PRS Reactivation Incident PRS Role Change Handoff PRS Sites Missing Today Password Reset Existing Credential Patient Care Transfer Privacy Incident Transfer QA Environment Direct Routing RITM Status Lookup RITM Text Update RITM Text Update Second RSG Bridge Device Deregistration RSG Bridge Device Re-registration RSG Bridge Device Registration RSG Bridge Device Whitelisting RSG Bridge INC with Attachment RSG Bridge Registration Confirmation RSG Bridge Registration Deflect RSN Account Deleted State Remote Session Failure Incident Repeated Human Request Transfer SRSA for VUE Renewal Second CPP Miss Transfer Second Service Miss Transfer Security Incident Transfer Service Offboarding Deflect Slack Catalog Item Specialist Request Transfer Teams Out of Scope Close Unauthorized INC Update Urgent Help Transfer Wrong Catalog Item for RSG Registration Zoom Out of Scope Run every support case (101)
Claude Sonnet 5
GPT-5.6 Terra
Kimi K2.5
DeepSeek V3.2
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Abort active run
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Validation coverage
Dev validation is evidence from our runs. Test validation is the final confirmation from Mike's test team.